At GlowKare BD, we aim to provide our customers with an exceptional shopping experience. While we take great care in delivering authentic, high-quality products, we understand that certain situations may require refunds, returns, or exchanges. Please carefully review the details of our policy below.

Refund Policy

We maintain a no-refund policy, except in cases where the product is damaged upon delivery. Refunds for regular-priced items will only be processed under these conditions:

  1. The damage is reported within 12 hours of receiving the product.
  2. Clear evidence, including photos and proof of purchase, is provided for verification.

Please note that sale items are not eligible for refunds under any circumstances.

If your refund is approved, the cost of return shipping (if applicable) will be deducted from the refund amount.

Return Policy

If you are dissatisfied with a product, you may return it under the following terms:

  1. Returns should be made directly to the courier service rider during delivery or mailed to us at the address provided below.

2. The product must be unused, unopened, and in its original packaging.

  • You will be responsible for the return delivery charge.

Exchange Policy

We replace items only if they are defective or damaged. If you would like to exchange a damaged product for the same item, please follow these steps:

Send the item to the following address: [44/H, Hazi Abdul High Lane, Zigatola, Dhanmondi, Dhaka, Bangladesh].

Email us at admin@glowkarebd.com with details of your issue.

Shipping Returns

To return your product, mail it to: [44/H, Hazi Abdul High Lane, Zigatola, Dhanmondi, Dhaka, Bangladesh].

  • You are responsible for paying the shipping costs for returning an item.
  • Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

The time it takes for an exchanged product to reach you may vary depending on your location.

Need Help?

For questions or assistance related to refunds, returns, or exchanges, please don’t hesitate to contact us at: admin@glowkarebd.com

We are committed to ensuring a smooth process for all inquiries and will do our best to assist you.